To make a booking

After checking the availability of the dates you require, you can make a booking enquiry online through the website ‘BOOK YOUR STAY NOW’ link.  Although the Availability Calendar is nearly always up to date, please await confirmation of your booking before making other commitments. We can then hold your dates provisionally for 24 hours to give you time to pay a deposit of £40 per week via the link on the booking form or via our Booking Payment page, or via online banking, (details of which are on the booking invoice,) or by sending a cheque FIRST CLASS made out to ‘GD & SM Tuckwell’ to 6 Lansdowne Square, Tunbridge Wells TN1 2NF.  Do call us if you have any questions: 01892 526325 or 07952477595.

If however your holiday is to take place within four weeks of booking, we require you to pay the full cost before the reservation can be confirmed. Confirmation will be done via email or by mail if preferred. The balance of your holiday is due at least 4 weeks prior to holiday commencement and a reminder is not routinely sent. This can be paid in any of the ways stated above. Non Payment of the final balance when it becomes due will constitute cancellation of the holiday and forfeiture of the deposit payment, apart from in exceptional circumstances which we would ask you to talk through with us.

Booking both cottages together

This works really well for 2 families holidaying together or one with teenagers where a quiet cottage and a noisy one works for everyone! It is sometimes a challenge to get the equipment back to the right cottage at the end of your stay. Please check that Ty Mari has cutlery and crockery for 8 and Penroc has enough for 6 people. Please check that the different sets of saucepan are back where they came from. It’s amazing but even both sets of Sky controls have been found in one of the cottages. Our cleaning team will do a quick check but they are busy preparing the properties for 3pm arrivals and haven’t time for a very detailed inventory check.

Booking cancellation

Please read our Booking Cancellation policy for more information.

Holiday cost

Prices quoted are in £ sterling and are all inclusive, including internet, apart from a charge for phone calls made outside the ‘free calls’ agreement below. We request you notify us of these. The cottages are in a blissful mobile-free area but if mobile reception is needed a short drive to ‘The Arch’ will usually allow connection.

Ty Mari landline: Free calls to UK landlines beginning with 01,02,03 0845 and 0870 provided calls are of less than 60 minutes duration.  Calls to mobiles  included.
Penroc landline: Free calls to UK landlines beginning with 01,02,03 0845 and 0870 1900-0700 hrs. Mon- Fri and all weekend provided calls are of less than 60 minutes duration.  Calls to mobiles included.

Short breaks

Short breaks, with a minimum of a two night stay, are welcomed.  The charges per night are shown on the ‘Availability Calendar’.

Arrival

Your property is available from 3.00 pm on day of arrival and must generally be vacated by 10.00 am on day of departure.  Full information about the cottage and getting the best from your stay, along with the latest key safe code, will be e-mailed to you upon full payment of the holiday.  Short you require a hard copy to be mailed to you, this can be posted so long as your booking was made sufficiently in advance of your holiday date.

Care of cottages

Our cottages are lovingly cared for and we ask that you treat them with respect and leave them reasonably clean and tidy. Please report any damages/breakages on the ‘leave feedback’ tab at the bottom of our website Home page or on the sheet sent to you with the brochure (if you asked for one to be mailed) which we ask you to mail back to us.

Pets:

Well-behaved pets are welcomed on the understanding that no sign of the pet is evident in the house or garden at the time of departure. There is no charge for dogs whether one dog or two. Pets are not allowed in the bedrooms. The Hafod Forest is ideal for walking dogs and there are long walks that avoid areas with sheep! Please ensure dogs are kept on a lead if there is any possibility of sheep being close by in an unfenced area.  For more on bringing dogs, please see FAQs to ensure they have a great holiday too.

Travel Cots and Highchairs:

These are not supplied. Because of needing to ensure the safety of equipment, we ask you to bring a travel cot and high chair if these are needed. Both cottages have a stair gate and fireguard available.

What we provide

We aim to make your stay as comfortable as possible and provide the essentials…

  • Bed linen
  • Towels
  • Bath mat
  • Tea towels and kitchen hand towel
  • Liquid soap
  • Washing up liquid and sponge
  • One roll loo paper
  • A ‘starter’ amount of kitchen roll
  • Cling film and aluminium foil
  • Salt and pepper
  • A good selection of family games and DVDs and a bird book
  • Cleaning following your departure
  • All heat and light as needed and under floor heating in Penroc – loved by dogs and those in bare feet!

What to bring

Here’s some recommendations for what you should bring with you…

  • Wellies
  • Waterproofs
  • Insect repellent & Anthisan in summer months
  • Binoculars
  • Perhaps a USB stick with your favourite music to use in the music centre
  • Washing powder (Ty Mari only)
  • Suntan cream of course!